Here you find the frequently asked questions concerning Terms of Delivery and Payment:

1. Which countries do you deliver to?

2. What are the forwarding expenses?

3. Which are the payment options?

4. Who delivers the goods?

5. How long is the delivery time?

6. What happens if the parcel service / forwarder cannot meet you?

7. What can I do if the goods do not meet my expectations?

• As consumer you can return the goods by reshipment in between 2 weeks without naming any reason, for purchase from auction houses in between 4 weeks. For goods that cannot be reshipped by parcel service, you just ask for redemption of the goods in written (e.g. postal mail, fax or email).
• The time period starts with receipt of the goods.
• To observe the time periode it is sufficient to send back the goods or the redemption demand right on time. Reshipment will be effected on our risk and expenses.
• Reshipment or redemption demand has to be sent to the following address:
ProGlass GmbH, Michael-Becker-Str.2, 73235 Weilheim

Please understand that revocation/reshipment must be excluded:

• if goods have been produced at customers specifications or are definitely custom-tailored,
• if goods are perishable or date of expiry was exceeded,
• or if goods have obviously been used.

Decrease in value is at your expenses, unless it results solely from checking the ordered goods. In any case the ordered goods should be treated carefully to avoid costs in case of return. It is best to always use the original box for reshipment and to pay attention that product and package of the product are sufficiently protected against damage. Thereto please also read our General Terms and Conditions.

By request we can arrange with our parcel service DHL to pick up the return at your place. Therefore please contact our customer service. Concerning returns for goods which have been delivered by a forwarding agent, please also contact our customer service.

Commercial Consumers / Foreign Clients:
In case you want to return goods, it is absolutely necessary to contact our customer service by phone or email in advance. There you receive all relevant information. Please note that reshipments have to be delivered free. Freight forward shipments cannot be accepted and can also not take effect as return. Thereto please also read our General Terms and Conditions.

8. Whom can I talk to if goods are not delivered in the anounced time?